Our CEO Michael Jesse was one of the keynote speakers “Behind the Hype LIVE: CX a WOW continuum” webinar. He joined Rohit Garg, Executive Vice President and Head of NeoBiz, Mashreq, Elias Ghanem, Global Head of Market Intelligence – Financial Services, Capgemini, Chirine BenZaied, Innovation Director, Finastra and Ryan Clifford, Developer Relations Lead, Finastra. They will explored 3 key areas raised in the World Fintech Report 2020.
1. Onboarding with Open X
– Consumers expect a lot the days and BigTechs and challenger banks are raising the bar.
– For incumbents to catch-up they must become inventive banks and leverage fintechs across the value chain.
2. Looking beyond front-end
– Engaging front-end requires a robust and enabling back-end.
– Critical process need transforming and this can be done by partnering with fintechs.
3. Collaborating at scale
– Effective collaboration requires people, business and process maturity.
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