“Behind the Hype” Webinar with Finastra, Capgemini and Efma

Our CEO Michael Jesse was one of the keynote speakers “Behind the Hype LIVE: CX a WOW continuum” webinar. He joined Rohit Garg, Executive Vice President and Head of NeoBiz, Mashreq, Elias Ghanem, Global Head of Market Intelligence – Financial Services, Capgemini, Chirine BenZaied, Innovation Director, Finastra and Ryan Clifford, Developer Relations Lead, Finastra. They will explored 3 key areas raised in the World Fintech Report 2020.

1. Onboarding with Open X

– Consumers expect a lot the days and BigTechs and challenger banks are raising the bar.

– For incumbents to catch-up they must become inventive banks and leverage fintechs across the value chain.

2. Looking beyond front-end

– Engaging front-end requires a robust and enabling back-end.

– Critical process need transforming and this can be done by partnering with fintechs.

3. Collaborating at scale

– Effective collaboration requires people, business and process maturity.